FAQs and Help

The Elegance is a gifting company that has an initiative to strengthen bonds and connect people by offering gifting services. We offer premium quality customized products. Rely on us to express your sentiments to your loved ones.

• The Elegance is located in Karachi, Pakistan.
• We offer COD services in Pakistan, UAE, Saudi Arabia and Qatar, as well.
• We deliver products worldwide.

We guarantee best quality products and services all over Pakistan as well as other gulf countries. Our customer service makes you shop again and again. We provide customization on our products to make it extra special.

It is completely safe to shop at The Elegance as all our customer information provided in Check out details including names, contact numbers, email addresses and addresses are confidential for The Elegance. We take our privacy policies seriously.

You can contact us on our helpline 0304-1114438 (0304-111GIFT), or Whatsapp us at +92 300 7709054. You can send us an e-mail to [email protected]

You can contact us on the following links, we will try to answer your query as soon as possible.

• https://theelegance.pk/contact-us/
• https://www.instagram.com/theelegancepk/
• https://www.facebook.com/TheElegancePK

We have a wide range of gifts such as notebooks, key chains, mugs, caps, cups, mobile covers, badges, pillows, jewellery, rings, badges, necklaces, pens, frames etc. Our specialty is customization hence many of our products are customizable. We believe in providing our customers with the latest and most trending gifts so you can approach us with any type of gifting.

The Elegance provides all types of customization that its customers look for. The pricing of customization depends upon the quantity. You can get your name and your picture printed on it (depending on the product).

4 Easy Steps of Ordering from the Website:

• Click on your favorite product.
• Click the ‘Add to Cart’ button.
• ‘Go to Cart’ on the top right corner of the page.
• Then click “Place Order”

The Elegance provides its customers with product Add-Ons, so that they can enhance their gifts by adding some complementary products to the gifts. You can choose from paid yet discounted options to make your gifts more impressive and appealing. The product addons include options like gift card, gift wrapping, baskets packaging, perfumes and other commonly gifted items.

Yes you have to make an account. But you can also login with your Gmail account or your Facebook account in order for you to buy from our website.

If you make an account it will make your ordering process easier as we can save your details and you will not have to enter your details every time you shop from our website. You can either sign up or login on this link  https://theelegance.pk/my-account/ to make an account once you reach the checkout page after shopping.

Type your email address and password in the ‘Sign up’ section ( https://theelegance.pk/my-account/ ) and fill in your personal details.

Once you place the order and fill in your details. You will get an email on the email address provided by you as well as a call from us.

In case you do not receive our call or email then kindly verify your order on our helpline numbers 0304-1114438 or +923007709127.

Once you add the product to your shopping cart. You need to login to your account. After logging in you will be taken to the next page where you will get the option to apply the coupon code. Once you are done applying the coupon code then proceed to checkout.

You can make any changes to your order before completing the checkout process. In case of changes or any other issue, you can call us on our helpline 0304-1114438 and we will make the changes for you.

Note: Orders which have been dispatched cannot be changed.

You can cancel your order within 24 hours of placing your order online. Cancel your order by calling us at 0304-1114438.

Yes, definitely! We provide a wide range of deals and discounts to our customers.

Deals and discounts will be promoted on our website, on our Facebook Page and Instagram Account

Yes, you can avail Free Gift Hamper or vouchers from The Elegance through its lucky draw competitions.
Stay updated on The Elegance Website and Facebook Page.

On orders above Rs. 5000 you have to pay 50% amount in advance.

Yes, The Elegance also deals in Bulk orders for its corporate clients. It provides its corporate clients with customized notepads, pens, T-shirts, Souvenirs, mugs, Key-chains, USBs’.

For bulk orders, you can place your order on corporate.theelegance.pk

For more information, contact us on +923007881906.

There is no minimum order requirement. The Elegance provides single pieces as well as bulk orders.

As per the E-commerce industry practices, we have a 3 day return or exchange policy. This policy can be availed only in the case where faulty, wrong or defective product is delivered.

You can further read our policies at https://theelegance.pk/our-policies/

• For valid reasons like size issues or wrong color we do exchange products.
• For further information, contact us at 0304-1114438.
• Delivery charges will be applicable.

• To return us an order, please contact us at 0304-1114438.
• If the return is backed by valid reasoning, The Elegance will accept the return.
• You will have to courier back the product to us at the address provided to you.

Once a returned product is received, we will get back to you on the refund and return process. The processing will take no more than 4-5 business days.

For all such details, you can contact us at 0304-1114438.

We use Trax.pk, CourierX Leopards and TCS delivery system for delivery all over Pakistan. The Elegance has collaborated with Trax.pk, Leopards, CourierX and TCS to provide you your orders quickly and efficiently. We use respective courier services depending upon the city where the order is supposed to be delivered.

Yes, delivery charges are applied as per shipping option you select. There is standard delivery, express delivery, midnight delivery, same day delivery options available. For orders above Rs.10000, you will get FREE delivery.

No. Express Delivery, Next Day Delivery, Midnight Delivery and Same Day Delivery  is available in Karachi only.

Please note, there will be extra charges for far areas of Karachi such as Gulshan-e-Hadeed, Baldia Town, Mangopir, Saima arabian Villa’s, Maripur, Bahria Town

Our Standard Same Day and Midnight Delivery charges for near by areas of Karachi are Rs.1000.

Please note, for far away areas of Karachi, Midnight or Same Day delivery charges will be Rs.2000, this includes areas such as Gulshan-e-Hadeed, Gulshan-e-Maymar, Baldia Town, Mangopir, Saima Arabian Villa’s, Maripur, Bahria Town, Bin-Qasim Town, Surjani, Naya Nazimabad.

Yes, we do allow self pickup from Leopards Courier Office, but you have to pay atleast Rs.500 advance for this service.

• Credit/Debit Card
• PayPal
• Cash On Delivery
• Bank Transfer: For account title, account number and branch name contact us at +92-304-1114438
• EasyPaisa
• JazzCash
• For details about payment methods check this link https://theelegance.pk/payment-methods/

When you have placed your order, our Customer Service team will call you to confirm the order. After verification your order will be delivered within 6 to 8 working days. Customized orders take some time but we dispatch the orders as soon as they are ready.

You can request for urgent delivery, extra charges will apply.

• To track your order, enter your order id and email address on tracking link https://theelegance.pk/tracking/
• You can contact us at 0304-1114438 for further queries.

You can contact us at our helpline 0304-1114438 with your name and order number and we will help you. Otherwise if you already know your courier and tracking ID then you can also track from the respective courier website.

If you missed the delivery by the courier, then kindly contact us on our helpline 0304-1114438 and we will cater to you. The undelivered parcel will be returned to The Elegance by the courier service.

For the gifts that are to be delivered in Karachi, we offer same day delivery as well as midnight delivery.

No you cannot examine the order before paying. It is part of the policies of the courier companies that don’t allow the customers to open the package before paying.

But if you are in Karachi you can come to our office to pick up your product and we can allow you to examine it before paying.

We ensure that our customers are satisfied so in case your order has any issue after delivery you can contact us on our helpline 0304-1114438 and we will resolve your complaint.

The Elegance provides cash on delivery service all over Pakistan, U.A.E, Qatar, Saudi Arabia, Bahrain, Kuwait and Oman. The Elegance is here to help you deliver your favorite product.

• The Elegance provides COD service in UAE, Saudi Arabia, Qatar, Bahrain, Kuwait and Oman. For the rest of the countries we deliver through TCS.
• The customer will have to pay for respective delivery charges for their country as per TCS rates
• You can check them out at http://tcscouriers.com/pk/Tools/InternationalCostCalculater.aspx