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FAQ & Help

General

What is The Elegance?

The Elegance is a gifting company that has an initiative to strengthen bonds and connect people by offering gifting services. We offer premium quality customized products. Rely on us to express your sentiments to your loved ones.

Where is The Elegance located?

  • The Elegance is located in Karachi, Pakistan.
  • We offer COD services in Pakistan, UAE, Saudi Arabia and Qatar, as well.
  • We deliver products worldwide.

Why shop from The Elegance and is it safe to shop at The Elegance?

We guarantee best quality products and services all over Pakistan as well as other gulf countries. Our customer service makes you shop again and again. We provide customization on our products to make it extra special. We also provide Free Delivery all over Pakistan.

It is completely safe to shop at The Elegance as all our customer information provided in Check out details including names, contact numbers, email addresses and addresses are confidential for The Elegance. We take our privacy policies seriously.

What are the contact channels for The Elegance?

You can contact us on our helpline 0304-1114438 (0304-111GIFT), or Whatsapp us +923007702192 at. You can send us an e-mail to admin@theelegance.pk

You can contact us on the following links, we will try to answer your query as soon as possible.

Products and Order System

What products are available on The Elegance?

We have a wide range of gifts such as notebooks, key chains, mugs, caps, cups, mobile covers, badges, pillows, jewellery, rings, badges, necklaces, pens, frames etc. Our specialty is customization hence many of our products are customizable. We believe in providing our customers with the latest and most trending gifts so you can approach us with any type of gifting.

What type of customization The Elegance provides?

The Elegance provides all types of customization that its customers look for. The pricing of customization depends upon the quantity. You can get your name and your picture printed on it (depending on the product).

How to order from The Elegance Website?

4 Easy Steps of Ordering from the Website:

  • Click on your favorite product.
  • Click the ‘Add to Cart’ button.
  • ‘Go to Cart’ on the top right corner of the page.
  • Then click “Place Order”

Do we have to open an account, to order from the website?

Yes you have to make an account. But you can also login with your Gmail account or your Facebook account in order for you to buy from our website.

If you make an account it will make your ordering process easier as we can save your details and you will not have to enter your details every time you shop from our website. You can either sign up or login on this link  https://theelegance.pk/my-account/ to make an account once you reach the checkout page after shopping.

How to make an account on the website?

Type your email address and password in the ‘Sign up’ section ( https://theelegance.pk/my-account/ ) and fill in your personal details.

How will I get a confirmation of my order?

Once you place the order and fill in your details. You will get an email on the email address provided by you as well as a call from us.
In case you do not receive our call or email then kindly verify your order on our helpline numbers 0304-1114438 or +923007702192.

How do I use the coupon code on the website?

Once you add the product to your shopping cart. You need to login to your account. After logging in you will be taken to the next page where you will get the option to apply the coupon code. Once you are done applying the coupon code then proceed to checkout.

Can I make changes to my order?

You can make any changes to your order before completing the checkout process. In case of changes or any other issue, you can call us on our helpline 0304-1114438 and we will make the changes for you.

Note: Orders which have been dispatched cannot be changed.

How can I cancel my order?

You can cancel your order within 24 hours of placing your order online. Cancel your order by calling us at 0304-1114438.

Does The Elegance provide deals and discounts? How will I know if you have special offers or deals on products?

Yes, definitely! We provide a wide range of deals and discounts to our customers.
Deals and discounts will be promoted on our website, on our Facebook Page and Instagram Account

Is there any way I can get something for Free from The Elegance?

Yes, you can avail Free Gift Hamper or vouchers from The Elegance through its lucky draw competitions.
Stay updated on The Elegance Website and Facebook Page.

Do I have to pay any advance money?

On orders above Rs. 3000 you have to pay 50% amount in advance.

Does The Elegance deal in bulk orders?

Yes, The Elegance also deals in Bulk orders for its corporate clients. It provides its corporate clients with customized notepads, pens, T-shirts, Souvenirs, mugs, Key-chains, USBs’.

For bulk orders, you can place your order on corporate.theelegance.pk

For more information, contact us on +923007881906.

Is there a minimum order requirement at The Elegance?

There is no minimum order requirement. The Elegance provides single pieces as well as bulk orders.

Exchange and Return

What is the return or exchange policy of The Elegance?

As per the E-commerce industry practices, we have a 3 day return or exchange policy. This policy can be availed only in the case where faulty, wrong or defective product is delivered.

You can further read our policies at https://theelegance.pk/our-policies/

Can I exchange the products?

  • For valid reasons like size issues or wrong color we do exchange products.
  • For further information, contact us at 0304-1114438.
  • Delivery charges will be applicable.

How do I return products purchased from The Elegance?

  • To return us an order, please contact us at 0304-1114438.
  • If the return is backed by valid reasoning, The Elegance will accept the return.
  • You will have to courier back the product to us at the address provided to you.

How quick are returns processed at The Elegance?

Once a returned product is received, we will get back to you on the refund and return process. The processing will take no more than 4-5 business days.

How do I claim refunds from the cancelled order?

For all such details, you can contact us at 0304-1114438.

Shipping and Delivery

What delivery service does The Elegance use?

We use Trax.pk, Leopards and TCS delivery system for delivery all over Pakistan. The Elegance has collaborated with Trax.pk, Leopards and TCS to provide you your orders quickly and efficiently. We use respective courier services depending upon the city where the order is supposed to be delivered.

How much are the delivery charges?

The Elegance is known for providing FREE Gift delivery service all over Pakistan. We take pride in making prices reasonable for our customers through this service.

What payment methods are accepted at The Elegance?

  • Cash On Delivery
  • Bank Transfer: For account title, account number and branch name contact us at +92-304-1114438
  • For details about payment methods check this link https://theelegance.pk/payment-methods/

When will I receive my order?

When you have placed your order, our Customer Service team will call you to confirm the order. After verification your order will be delivered within 6 to 8 working days. Customized orders take some time but we dispatch the orders as soon as they are ready.

You can request for urgent delivery, extra charges will apply.

How can I track my order?

  • To track your order, enter your order id and email address on tracking link https://theelegance.pk/tracking/
  • You can contact us at 0304-1114438 for further queries.

Whom should I contact in case of delayed delivery of orders?

  • You can contact us at our helpline 0304-1114438 with your name and order number and we will help you. Otherwise if you already know your courier and tracking ID then you can also track from the respective courier website.

What if I miss the delivery by the courier service?

If you missed the delivery by the courier, then kindly contact us on our helpline 0304-1114438 and we will cater to you. The undelivered parcel will be returned to The Elegance by the courier service.

Can gifts be delivered at a particular time or day?

For the gifts that are to be delivered in Karachi, we offer same day delivery as well as midnight delivery.

Can I examine the order before paying?

No you cannot examine the order before paying. It is part of the policies of the courier companies that don’t allow the customers to open the package before paying.

But if you are in Karachi you can come to our office to pick up your product and we can allow you to examine it before paying.

We ensure that our customers are satisfied so in case your order has any issue after delivery you can contact us on our helpline 0304-1114438 and we will resolve your complaint.

What countries do you have COD service in?

The Elegance provides cash on delivery service all over Pakistan, U.A.E, Qatar, Saudi Arabia, Bahrain, Kuwait and Oman. The Elegance is here to help you deliver your favorite product.

Does The Elegance deliver abroad (internationally)?

  • The Elegance provides COD service in UAE, Saudi Arabia, Qatar, Bahrain, Kuwait and Oman. For the rest of the countries we deliver through TCS.
  • The customer will have to pay for respective delivery charges for their country as per TCS rates
  • You can check them out at http://tcscouriers.com/pk/Tools/InternationalCostCalculater.aspx
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