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Privacy Policy

We have made this Privacy Policy page to inform you about what information we collect from the customers, how we use the information as well as our exchange, refund and return policies. Please read the Privacy Policies carefully. Your choice of using the Website indicates that you have accepted the policies as outlined below.

The Elegance has the right to modify, update and add or remove any part of the Privacy Policy. When you provide us any information or access the website then the most recent version of the Privacy Policy will be applied. The most recent version will supersede all previous versions of the Privacy Policy. If you have any questions regarding this Privacy Policy, you should contact our Customer Service Department by email at admin@theelegance.pk.

  • The Elegance collects information only when it is necessary for our dealings.
  • Your privacy is valued at The Elegance. We assure that your information is used only for the purpose intended.
  • Your safety is our first priority. We at The Elegance ensure that the pictures provided by you are used only for the purpose intended and not shared with any external or third party.
  • We usually collect details about name, contact number, email, delivery address and bank account details.
  • We may pass on your name, postal address and contact number to our courier supplier, TCS for smooth delivery of our products.

Exchange Policy

  • To claim an exchange, The Elegance needs to be notified within 3 working days after receiving the order.
  • The complaint is processed between 24 to 72 hours and the new parcel is delivered within the next 3 to 6 working days.
  • The Elegance will only exchange products if the product was physically broken, wrong size or wrong color.

Return Policy

  • The Elegance will only accept returns in case the product is unworn, unwashed and unused. If the product being returned is in inadequate condition, The Elegance reserves the right not to accept the return.
  • As soon as the request is received, the complaint department processes it within one to three working days.
  • The Elegance accepts returns only if the product is sent back to us within three days of being delivered.
  • If the request of return is accepted by the company, the refund is processed within 3 days after receiving the parcel.
  • The return should be backed with valid reason. The Elegance will only accept returns if the product delivered to you, was defected, physically damaged, incomplete or incorrect.
    Product should be returned to The Elegance in the original form in which it was delivered.
  • Customized products can only be exchanged-not returned.
  • If you have further queries about returns you can contact us at +923362268694 or email us at admin@theelegance.pk

Refund Policy

  • The Elegance will issue refunds only if the returned product is eligible for return.
  • Customers can receive their refund via Easy Paisa, bank transfer, debit or credit card.
  • This process may take 4-5 business days as refund will be issued only after the product has gone through a quality inspection.
  • If the bank statement does not reflect the refunded amount, keep in touch with your personal bank.
  • Refunds will be processed only if the bank account details are correct, account is active and holds some balance.
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