Late Delivery:

If an order is not delivered on time, we will issue a sorry coupon to the customer. In the case of special express delivery orders, only the standard delivery charges will be deducted, and the remaining amount will be refunded to the customer.

Complaints:

All complaints and notifications regarding damaged products must be directed to our customer support team via the designated channels provided on our website.

It is the customer’s responsibility to ensure that the damaged product is returned within a reasonable timeframe as instructed by our customer support team.

Damaged:

We have a 7 Day return or exchange policy. This policy can be availed only in the case where faulty, wrong or defective product is delivered, Any damage caused by the customer, mishandling, or negligence will not be eligible for refunds, returns, or exchanges.

Delivery Rescheduling:

If a product is missing, damaged, or if there is any issue requiring the delivery to be rescheduled, the customer will be responsible for paying the delivery charges for the reattempt.

Rights:

The Elegance reserves the right to refuse refunds, returns, or exchanges if the reported damage is not substantiated with adequate evidence or if the complaint is made beyond the specified timeframe.

Note: This policy applies standard, non-customized items customized products and Edible Products