Policy: Refund, Return, and Exchange (Customized Products)

At The Elegance, we strive to provide our customers with the highest quality customized products tailored to their preferences. We understand that occasional issues may arise with the products, and we are committed to resolving them promptly and efficiently. This policy outlines our guidelines for refunds, returns, and exchanges of customized products.

Spelling mistakes:

We will facilitate by sending the product with the correction.

The wrong product should be returned by the customer to our address.

Wrong pictures:

We will facilitate by sending the correct product.

The wrong product should be returned by the customer to our address.

Picture quality:

Facilitation will be provided in the form of a discount voucher.

Product quality not as per standard:

Facilitation will be provided in the form of a discount voucher.

Exchanges:

Exchanges are only applicable for customized products that arrive in a damaged condition.

We will only facilitate any exchange after receiving the product from the customer end.

Customers must report the damaged product within 12 hours of receiving the order, or within 12 hours for time-sensitive items.

Adequate evidence, such as photographs or videos, must be provided to substantiate the product’s damage.

Once the damage is confirmed, we will guide customers through the exchange process.

The exchanged product will be customized to match the original specifications as closely as possible. However, slight variations may occur due to the nature of customization.

Returns:

Returns are accepted for customized products solely if they arrive in a damaged condition.

Customers must notify us of the damaged product within 12 hours of receiving the order. For time-sensitive products, the notification period is reduced to 12 hours.

Customers must provide appropriate evidence, including photographs or videos, demonstrating the product’s damage.

Upon verification of the damage, customers will return the product and bear the return delivery cost.

The returned product must be in its original packaging, including any accompanying accessories or documentation.

Refunds:

We offer refunds for customized products in the event that the product is received in a damaged condition and the other cases defined as well. For Example Wrong product , Quality issue and Quantity issues, etc.

We will only facilitate any refund after receiving the product from the customer end.

To be eligible for a refund, customers must notify us of the damaged product within 12 hours of receiving the order. In some cases, where the issue is time-sensitive, such as perishable goods, customers must notify us within 12 hours.

Customers must provide sufficient proof of the product’s damage, such as clear photographs or videos, to facilitate the refund process.

Refunds will be issued through the original payment method used during the purchase.

Refunds will be processed within [03] business days after the request has been approved.

Policy: Refund, Return, and Exchange (Customized Products)

Eligibility for Refund, Return, and Exchange:

1. Non-customized products purchased from our company are eligible for refund, return, or exchange under certain conditions, as outlined in this policy.

Exchanges:

1. Exchanges for non-customized products will be considered on a case-by-case basis.
2. Customers must contact our customer service team within 12 hours of product delivery to request an exchange.
3. Exchanges will be subject to product availability. If the requested product is not available, alternative options will be provided to the customer.
4. The exchanged product will be dispatched once the original product has been returned and assessed.

Returns:

1. Returns of non-customized products will not be accepted unless there is a valid reason, such as:
2. Defective or damaged products upon delivery.
3. Incorrect product received due to an error on our part.
4. Customers must notify our customer service team within 12 hours of product delivery to initiate a return request.
5. Upon approval of the return request, customers will return the product and bear the return delivery cost.
6. The returned product must be in its original packaging and include all accessories, if applicable.
7. Once the returned product is received and assessed, a voucher equivalent to 30 percent of the original order price will be issued.

Refunds:

1. Refunds for non-customized products will be issued in the form of a voucher equivalent to 30 percent of the original order price.
2. To be eligible for a refund, customers must comply with the following:
3. The request for refund must be made within 12 hours of product delivery.
4. The product must be in its original condition, unused, and undamaged.

iii. The customer must provide the original order details and any supporting evidence or photographs, if applicable.

1. Refunds will be processed within [03] business days after the request has been approved.

Complaints:

1. Customers must notify our customer service team of any issues or complaints regarding non-customized products within 12 hours of product delivery.
2. In exceptional cases where immediate attention is required, such as perishable or time-sensitive items, customers must contact us within 12 hours of product delivery.
3. Complaints received within the specified time frame will be promptly addressed and appropriate measures will be taken to resolve the issue.

Policy: Refund, Return, and Exchange (Edible Products)

Eligibility for Refund, Return, and Exchange:

1. Edible products purchased from our company are eligible for refund, return, or exchange under certain conditions, as outlined in this policy.

Exchanges:

1. Exchanges for edible products will be considered on a case-by-case basis.
2. Customers must contact our customer service team within 12 hours of product delivery to request an exchange.
3. Exchanges will be subject to product availability. If the requested product is not available, alternative options will be provided to the customer.
4. The exchanged product will be dispatched once the original product has been returned and assessed.
5. In the event that an edible item such as chocolate cake is found to be expired on a quick basis, we will replace it or refund the amount along with a sorry coupon as a gesture of apology.

Returns:

1. Returns of edible products will not be accepted unless there is a valid reason, such as:
2. Defective or damaged products upon delivery.
3. Incorrect product received due to an error on our part.
4. Customers must notify our customer service team within 12 hours of product delivery to initiate a return request.
5. Upon approval of the return request, customers will be provided with instructions on how to return the product.
6. The returned product must be in its original packaging, unless otherwise instructed, and include all accessories, if applicable.
7. Once the returned product is received and assessed, a voucher equivalent to 30 percent of the original order price will be issued.

Refunds:

1. Refunds for edible products will be issued in the form of a voucher equivalent to 30 percent of the original order price.
2. To be eligible for a refund, customers must comply with the following:
3. The request for refund must be made within 12 hours of product delivery.
4. The customer must provide the original order details and any supporting evidence or photographs, if applicable.
5. Refunds will be processed within [03] business days after the request has been approved.

Complaints:

1. Customers must notify our customer service team of any issues or complaints regarding edible products within 12 hours of product delivery.
2. In exceptional cases where immediate attention is required, such as food safety concerns, customers must contact us within 12 hours of product delivery.
3. Complaints received within the specified timeframe will be promptly addressed, and appropriate measures will be taken to resolve the issue.

Late Delivery:

If an order is not delivered on time, we will issue a sorry coupon to the customer. In the case of special express delivery orders, only the standard delivery charges will be deducted, and the remaining amount will be refunded to the customer.

Complaints:

All complaints and notifications regarding damaged products must be directed to our customer support team via the designated channels provided on our website.

It is the customer’s responsibility to ensure that the damaged product is returned within a reasonable timeframe as instructed by our customer support team.

Damaged:

Any damage caused by the customer, mishandling, or negligence will not be eligible for refunds, returns, or exchanges.

Rights:

The Elegance reserves the right to refuse refunds, returns, or exchanges if the reported damage is not substantiated with adequate evidence or if the complaint is made beyond the specified timeframe.

Note: This policy applies standard, non-customized items customized products and Edible Products

Thank You The Elegance

We value our customers and strive to ensure a seamless and satisfactory shopping experience. Should you have any further questions or require assistance, please contact our customer support team, who will be happy to assist you.