General Guidelines

Late Delivery:

If an order is not delivered on time, we will issue a sorry coupon to the customer. In the case of special express delivery orders, only the standard delivery charges will be deducted, and the remaining amount will be refunded to the customer.


All complaints and notifications regarding damaged products must be directed to our customer support team via the designated channels provided on our website. It is the customer’s responsibility to ensure that the damaged product is returned within a reasonable timeframe as instructed by our customer support team.


Any damage caused by the customer, mishandling, or negligence will not be eligible for refunds, returns, or exchanges.


The Elegance reserves the right to refuse refunds, returns, or exchanges if the reported damage is not substantiated with adequate evidence or if the complaint is made beyond the specified timeframe. Note: This policy applies standard, non-customized items customized products and Edible Products

Thank You The Elegance

We value our customers and strive to ensure a seamless and satisfactory shopping experience. Should you have any further questions or require assistance, please contact our customer support team, who will be happy to assist you.