By accepting these terms and conditions, you accept that THE ELEGANCE can send you promotional emails about it’s offers and ongoing campaigns.

Please review these terms and conditions carefully as it contains important information about your rights and obligations. By using the site, you agree to be bound by these Terms and Conditions, which also covers all orders made via or in connection with the site.

To insure a safe, non-offensive and friendlier environment for all our users and maintain a long-term relationship with our clients, we have established following Terms and Conditions:

Limitations of Liability

The Elegance shall not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website.

Copyright and Trademark

Unless otherwise indicated, material on this website, including but not limited to texts, images, illustrations, video clips and animation files, is subject to the copyright and trademark rights of The Elegance. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of The Elegance. All rights reserved.

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice

Delivery of Products

The Elegance is not responsible for missed/late deliveries due to curfews, acts of government, acts of nature, holidays, and incorrect addresses, receiver phone not responding at the time of delivery or acts of war.

Order Confirmation

When you place an order, our customer service team will contact you on the phone number mentioned to confirm the details of your order and delivery. You are responsible to provide the necessary information correctly.
By placing an order, you warrant that you are over 18 years of age, and that you are providing us with accurate, truthful information and that you have the authority to place the order.

Abusive Behavior

At The Elegance we promote a friendly customer support with our aim to go the extra mile to resolve your queries. There may be times where things do not go according to the plan we want, we will try our utmost to resolve your query as soon as possible. However, we will not tolerate abusive behavior in any way, shape or form. If anyone is abusive to our staff, we will terminate any dialogue and we will not resume dialogue unless it is in a non-abusive fashion and with the level of respect expected.
We reserve the right not to deal with returning customers who have previously been abusive or offensive. We may block their account or take any other measures we wish to prevent them using our services in future.


Any possible complaint should always be accompanied with your order number, sender information, recipient information and digital photos clearly showing the product and time of delivery.
All complaints must be made as soon as possible through our contacts mentioned on the website. Complaints must be made after the delivery date, and up to a maximum of 7 days after. This is very important to allow us to investigate the complaint correctly with the management. After this date complaints cannot be investigated.

Quality of Products

While The Elegance ensures to deliver best quality products crafted to your needs and requirements, it is not responsible if the quality of the product does not match the expectation of the recipient.

These Terms and Conditions May Change

We reserve the right to update or modify these terms and conditions at any time without prior notice. Your use of following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

These Conditions and all other terms shall be governed and construed in accordance with the Laws of the Islamic Republic of Pakistan. The user is bound to above terms and conditions once he/she places the order. The user should read the above terms and conditions and place the order with The Elegance only if they are acceptable by him/her.